Tuesday, 26 July 2011

getting a little tougher...maybe!

Good evening lovely people
I am told I am too ‘soft’! I am sensitive, by my own admission and I do tend to worry about what other people think of me as a person. I would like to think I will treat others in the way I would like to be treated, too. I think it’s great to help people, and where ever possible, if I can, I would try to.
Recently, to my detriment, I think I have ‘given too much away’! My partner Chris has politely pointed out that I tell all, too readily, and sometimes it leaves me a little open and enables others to use my information to my own disadvantage!
It seems, in business, it is good to play your cards close to your chest and this is a lesson I must learn. You see we had a visitor to the shop and we chatted at great length but after several hours of me being accommodating and friendly, and despite me desperately trying to ‘get on’ I realised the information gleaned and my approachable nature left me wishing I had just simply been pleasant, but business like and more efficient with my time. I should not give away my business ideas, hopes and dreams.
I find it hard to be unwelcoming as naturally I am a chatty, bubbly person, and certainly with customers, I find myself making them tea and hearing many a tale whilst discussing their requirements, and I believe this is part of the service.
In the past, because of my good nature, I have lost out in business for fear of creating a situation or confrontation. Instead of standing my ground, I have simply walked away, knowing I was right.
 But now the stakes are higher. My premises are more expensive and professional. My status in the business has improved and I am being recognised and rewarded. So I must toughen up. It’s not about being ruthless and feisty, but strong and confident, but still providing excellent service, with a smile. But I shall be watching out for that ever so friendly caller with an ulterior motive ;-)
sleep well lovely people
love Sue  x

1 comment:

  1. ...but if it's not in your nature..
    take care
    Jane x